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Dear CCNY Windows Users,

We are writing to inform you that support for many versions of the Windows 10 operating system expired on October 14, furthermore some versions of Windows 11 are scheduled to expire November 11 (see table below). This means that computers and laptops using these versions must be upgraded as soon as possible, or they will no longer receive critical security updates.

To maintain security, compliance, and performance, it is essential that all Windows devices are running operating systems that receive updates.  

Using the Office of Information Technology (OIT)’s arsenal of computer management software, we are implementing a plan to systemically identify and upgrade these systems. However, there are many college-issued computers that we cannot evaluate because they are not currently utilizing OIT software and are therefore beyond our ability to account for them, particularly laptops and computers maintained by local departmental IT administrators.

To help us plan to upgrade these computers, we are asking users and local IT administrators to check to determine whether their computer’s operating systems have expired and if they are to email the IT Service Desk so that we can make accommodations to upgrade them.

How to Check Your Windows Version

1. Press the Windows key + R on your keyboard to open the Run dialog.
2. Type winver and press Enter.
3. A window will appear showing your Windows version and build number (e.g., 21H2, 1809, 22H2).

If your Microsoft operating system version and build is on the expired list, please immediately notify the IT Service Desk and your local department’s IT support team using the subject ‘Expired Windows Operating System”.

OIT will be collaborating with all local department IT support teams on a comprehensive upgrade strategy so that we can address vulnerable computers in a timely manner, to minimize interruptions to your academic or administrative work and to keep the college’s data and network secure.

What You Need to Do

Arrange to bring in your college-issued laptop (it must have a CIT label) at your earliest convenience. Email the Service Desk at servicedesk@ccny.cuny.edu to schedule a time for IT to verify your current Windows version and coordinate any necessary upgrades to ensure continued support and security.

To facilitate ticket creation and avoid delays, make sure to include the following information:

NAME
EMAIL
Computer CIT #
AVAILBILITY
CONTACT #
WINDOWS VERSION

Thank you for your prompt attention to this important matter. Keeping your systems up to date helps protect your data and maintain a secure campus environment. If you have any questions or concerns, please call the Service Desk at 212-650-7878.

Office of Information Technology

FAQ Note

How to Check Your Windows Version?

Alternative 1

1. Press the Windows key + R on your keyboard to open the Run dialog
2. Type winver and press Enter
3. A window will pop up showing your Windows version and build number. Look for the version number (e.g., 21H2, 1809, 22H2).

Alternative 2

Click on the Windows icon on the task bar, on the bottom left corner or in the middle of the screen.

1. Click on Settings
2. Click About and scroll to the Windows Specifications section.

Alternative 3

From the Start menu to type "About your PC" in the Type here to search for the option to see version details under Windows Specifications.